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Returns and Exchanges


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100% Satisfaction Guaranteed

If you're not 100% satisfied - for any reason - simply contact our customer service department within 30 days from receipt of your product at (800) 745-3758 for a return authorization number.

Then return your purchase, in its original condition and packaging and you'll receive a full refund, less shipping and handling. Items must be shipped no later than 2 weeks after your return authorization is given.

Please note the following:

  • Products returned without a Return Authorization Number will not be refunded.
  • Products must be returned in original packaging and in original condition with all accessories included.
  • Refunds do not include shipping and handling fees.
  • Your return must be shipped no later than two weeks or 10 days after receiving your Return Authorization Number.

If the machine is sent back for any reason other than a manufacturing defect, the customer will be responsible for the shipping charges to and from our factory.

In the event of a request for return due to a manufacturing defect, an authorized representative must first diagnose the machine and determine that a return is necessary. This diagnosis will generally occur within 3-10 business days after initial contact. Refunds do not include shipping and handling fees.

Refused shipments without prior authorization from Star Trac are subject to a 20% restocking fee, and customer will be responsible for shipping charges both ways.

Delivery is only available within the 48 contiguous United States. Delivery is not available to P.O. Boxes, APO/FPO addresses, or international destinations.